A's to your Q's
Moondust's aim is to give everyone easy and holistic alternatives to dental care without breaking the environment! Here's a list of our most frequently asked Q's and if you have more - please drop us a line and we will be happy to answer them!
Shipping and handling:
We know there's nothing worse than buying your fave product, getting the budget right in your head, and then having shipping costs blow your mind at the VERRRRRY end of the checkout process. So here's our shipping charges nice and clear. Short version? The average postage cost for our new packaging is $5.00 AUD. The older packaging can be pricier.
Refill sachets $1.25 postage
Small items (20mm Envelope) $2.45 - $4.50 (weight dependant) fits - toothbrushes, powder tin, floss and other small items
Large items $8.95 box australia wide - includes remaining jar stock, Gel kits, Gel Valuepacks and larger orders.
Larger and bulk orders $12.90 - $17.90 depending on weight.
We are working to add these costs in ASAP. For now there is a flat rate of $28.00 per package to post the remaining jars, and 25.00 for smaller packages. (Actual Postage amount may be less if your country is closer to Australia.)
We have structured our packaging with the lowest cost/waste/fuel economy in mind. You may buy more than the stated item and so shipping may tick over to a larger category, but we have done our best to keep it all as low as possible. We only post in cardboard, with paper packing and compostable tape and labels - there's no need for us to wrap in double-up wasteful plastic bags, and we dont pad out our shipping costs- we just charge what we get charged :)
Please allow 1 - 2 business days for your order to be processed. During high volume periods and sales, dispatch times may vary.
- Australia Post Tracked - Arrives in approximately 3 - 4 business days
- Australia Post Express - Arrives in approximately 1 - 3 business days
- International Shipping Tracked - Arrives in 5 to 10 business days
- Express Tracked - Arrives in 2 to 4 business days
(Business days are Monday-Friday. Public holidays excluded. All delivery timeframes are an estimate only.)
Your international order may be subject to customs clearance procedures, which may cause delays beyond the above-mentioned delivery estimates. This may result in your order being rejected at customs. Your order may also be subject to import duties and taxes which are assessed once the shipment reaches your country. Moondust cannot refund shipping charges for packages that are undeliverable or refused/unclaimed by customers.
Oops! We are sorry to hear this. Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order.
If the shipping address is incorrect you need to email us within 30 minutes of placing the order. We cannot 100% guarantee the changes will go through. Please ensure you review your order before confirming your purchase.
If your order was dispatched to incorrect address as entered in your details, we will need to wait until the order is returned to us before we can process a replacement. We cannot guarantee a return will be received due to local postal procedures.
If you wish to return a product once received - send us an enquiry via our Contact Us page or email us at email@example.com. So our customer service team can help you as fast as possible, please include your order number, your full name, shipping address and reason for return/refund.
To be eligible for a return/refund, your item must be returned at the buyers cost. The products must be in unused and in the same condition that you received it. It must also be in the original packaging. If these conditions can't be met, please include a written explanation as to why this is so.
Please note: Moondust cannot refund shipping charges for returned packages. We cannot cancel online orders once they have been processed by our shipping team, so please be sure to review your order before you confirm your purchase.
Send us an enquiry via our Contact Us page or email us at firstname.lastname@example.org. So our customer service team can help you as fast as possible, please include your order number, your full name, shipping address, image of the product you received and the issue with your order.
Our "14 day whitening challenge" guarantee entitles you to try Moondust totally Free! If you don't notice a significant improvement in the whiteness of your teeth send your pot back and we won't charge your account. No questions asked. And if you do love it let us know - we'll send you a refill flavour of your choice for FREE! **
go to our challenge page for more info and take the challenge for yourself!
Moon Dust Tooth Powder has been independently Laboratory tested, to ensure its safety on enamel. We sent our Tooth Powder to the US to be tested to conform to the International Organisation for Standardisation (ISO) for Dentifrices. The lab conducted an American Dental Association standard RDA test and Moondust Toothpowder received a value of 148, and a pH level of 6.99. These results mean that Moondust has low abrasivity so it wont harm tooth enamel, and a high pH which makes it safe from erosion. We are dedicated to delivering a great product that is safe for our family and yours.
Yes absolutely. This is exactly why Moondust was born in the first place, and my kids have been using Moondust exclusively since they started brushing their teeth. There are absolutely NO toxins or nasties that could build up over time exposure.
I would happily use the tooth powder when pregnant or breastfeeding but as we are all different i would recommend if you have any concerns to consult your GP. We have read that cloves and cinnamon essential oils should not be used when pregnant but we used the ground spices for our tooth powder.
Yes another reason why we made this, We found that children often swallow tooth paste as they are learning to brush their teeth. The ingredients are all food grade and safe to swallow however we do not recommend swallowing and but instead used just to brush teeth.
Yes! it was actually Gabrielle's dentist who encouraged her to make this a product for everyone to use and have something safe and non toxic to offer their patients. We are finding our product is popular at several holistic dental surgeries thoughout Australia.
Yes you can! Moondust has been designed to totally replace the need for traditional foaming toothpastes. It has the capacity to clean at least to the level of traditional toothpastes, and in addition the ingredients we select are specifically to support oral health and correct bacterial balance in the mouth. Some people like to keep Moondust whitening powders as a periodic whitening treatment only, and many people (including my family) use Moondust exclusively as their everyday toothpaste or powder.
Our Clove and Cinnamon is Certified organic. Activated charcoal is a carbon and can not be certified organic although we source only charcoal made from organic coconuts. Our charcoal is food grade and safe to ingest. The bentonite clay is formed from volcanic ash and also can't be certified organic - but it is also food grade and safe to ingest. We source our clay from a known clena australian cource. Our Xylitol is the highest quality Xylitol available, and it is derived for non-GMO birch tree bark.
While Moondust is classified a cosmetic product and not a medical therapeutic and we can't claim that it will help, we've selected the ingredients based on what they can do for teeth with this purpose in mind. For example Xylitol has been proven to be beneficial in decay reduction as it helps to neutralise the PH level in the mouth which would reduce acid attack. Bentonite clay is remineralising and also draws out toxins. Check out a full description of the all the ingredients here.
The powders certainly have a stronger cleaning and whitening effect and many people love this about them and become addicted to powders over the long term. However, moving to a powder from a traditional foaming toothpaste can take a bit of getting used to, especially for children. So we developed the gel so that you can also have that squeezey toothpastey feeling. The gels are slightly cleaner and milder in flavour, so they can be a great start to moving on to powders, or they might just suit you fine! Some people have both, and vary between depending on how they feel on the day.
Your powder should last 3 months per person using it twice a day. Its best kept in a cool dry environment. Our powders have a very long shelf life and should be effective right up to and even beyond the best before date providing they are kept dry. When mixed with liquid the Gels have a shelf life of 14-20 days depending on how warm the environment is. They should be discarded after this time and remixed.
No it will not foam up there are no chemicals to cause foaming. It may be a little bit unusual if you are trying a tooth powder for the first time but i encourage you to stick with it, it becomes addictive over time! A gel kit may be a good way to ease into toothpowder use.
Its possible that some charcoal could be left in between tight contacts on teeth, or on your tongue. You can remove the excess with a brush and you can also use a tongue scrapper after brushing especially in the morning. I also rinse my brush and do an extra brush to help remove any extra charcoal.
Moon Dust contains Activated Charcoal and Bentonite Clay - both ingredients that are known to remove staining from things like red wine, coffee and from smoking. Note: Your teeth will not become whiter than your natural white. Its is a great alternative to the chemical whiteners on the market.
It is certainly possible to use the whitening powder everyday. It has low abrasivity, and the ingredients are suitable for ongoing use. Some people enjoy using the whitening products for one tin or so, and then moving to the everyday powders for ongoing maintenance because the everyday powders contain more minerals and no charcoal (which means they can be easier on the household cleaning!)
Many people use Moondust everyday and some people choose to use it once a week as a whitening boots - its up to you! In the evening is a good time maybe night time would be a great start and see how you go. If you want to focus on whitening your teeth you could brush each day for a few weeks and then switch to Moondust everyday for maintenance.
By brushing at least once per day for at least 2 mins, you will see stains from things like coffee, tea, wine and yellowing from certain foods start to be removed. Sounds interesting doesn’t it, using something black on you teeth? Give it a try and see for yourself!
Have a question not answered here? We love to hear from you!
Drop us a line and we'll be in touch ASAP.
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