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FAQ's
Here's a list of our most frequently asked Q's. Have a question not answered here? We love to hear from you! Drop us a line and we'll be in touch ASAP.
We use all-natural, high quality food-grade ingredients for all our products. If you cant eat it, we dont use it. Go here for a comprehensive list of whats in Moondust.
Yes you can! Moondust has been designed to totally replace the need for traditional foaming toothpastes. It has the capacity to clean at least to the level of traditional toothpastes, and in addition the ingredients we select are specifically to support oral health and correct bacterial balance in the mouth. Some people like to keep Moondust whitening powders as a periodic whitening treatment only, and many people (including my family) use Moondust exclusively as their everyday toothpaste or powder.
Whenever possible we source organic certified ingredients. Our plant-based powders and oils are all Certified organic. Activated charcoal is a carbon and can not be certified organic although we source only charcoal made from organic coconuts. Our charcoal is food-grade and safe to ingest. Bentonite clay is formed from volcanic ash and also can't be certified organic - but it is also food grade and safe to ingest. We source our clay from a known clean Australian source. Our xylitol is the highest quality available, and it is derived for non-GMO birch tree bark.
While Moondust is classified a cosmetic product and not a medical therapeutic and we can't claim that it will help, we've selected all our ingredients based on what they can do for teeth with this purpose in mind. For example xylitol has been proven to be beneficial in decay reduction as it helps to neutralise the PH level in the mouth which would reduce acid attack and Bentonite clay is remineralising and also draws out toxins. Check out a full description of all our ingredients here.
We currently only have the powders available but Gels are coming very soon!
Our powders certainly have a stronger cleaning and whitening effect and many people love this about them and become addicted to powders over the long term. However, moving to a powder from a traditional foaming toothpaste can take a bit of getting used to, especially for children. So we developed the gel so that you can also have that squeezey toothpastey feeling. The gels are slightly cleaner to use and milder in flavour, so they can be a great start to moving on from traditional pastes, or they might just suit you fine! We have both, and switch between them depending on how we feel on the day.
Your powder should last about 3 months per person using it twice a day. Its best kept in a cool dry environment between brushings. Our powders have a very long shelf life and should be effective right up to and even beyond the best before date providing they are kept dry. Gels depend on the amount used but a pea sized amount twice a day should last 6 weeks per person. (they are super delicious so sometimes the servings are more generous!)
Moondust won't foam when brushing because there are no chemicals to cause foaming. There is no real reason for toothpaste to foam except that its accepted as 'doing something soapey'. We prefer to leave out unnecessary soaping agents and focus on adding cleaning agents instead. It may be a little bit unusual if you are trying a tooth powder for the first time but we encourage you to stick with it, it becomes addictive over time! A gel may be a good way to ease into toothpowder use.
Its possible that some charcoal could be left in between tight contacts on teeth, in between teeth and gums or on your tongue. You can easily remove the excess with your brush and a rinse. You can also use a tongue scrapper after brushing especially in the morning. You can also rinse your brush and do an extra cleanup to help remove any extra charcoal.
Many of our customers report rapidly whiter teeth especially from our whitening powders. Moondust Whienting powders contain Activated Charcoal and Bentonite Clay - both ingredients that are known to remove staining from things like red wine, coffee and from smoking. It's a great alternative to the chemical whiteners on the market. Note: Your teeth will not become whiter than your natural white.
It is certainly possible to use the whitening powder everyday. It has been independently tested and proven to have low abrasivity, and the ingredients are suitable for regular use. Some people enjoy using the whitening products for one tin or so, and then moving to the everyday powders for ongoing maintenance because the everyday powders contain more minerals and no charcoal (which means they can be easier on the household cleaning).
By brushing at least once per day for at least 2 mins, you will see stains from things like coffee, tea, wine and yellowing from certain foods start to be removed. Sounds interesting doesn’t it, using something black on your teeth? Give it a try and see for yourself!
We recommend Moondust as a healthy toothpaste alternative for children. There are absolutely NO toxins or nasties in Moondust that could build up over time. Toxic pastes are exactly why Moondust was born in the first place, and the Moondust kids have been using the powder exclusively since they started brushing their teeth.
Many customers have used Moondust when pregnant and breastfeeding, however if you have any concerns about ingredients we recommend to consult your GP. Some sources recommend to avoid clove and cinnamon essential oils when pregnant but we use only the ground spices in our tooth powders. (Keep your eye out for some lower-allergenic products in the pipeline!)
Moon Dust Tooth Powder has been independently Laboratory tested, to ensure its safety on enamel. We sent our powder to the US to be tested to conform to the International Organisation for Standardisation (ISO) for Dentifrices. The lab conducted an American Dental Association standard RDA test and Moondust Toothpowder received a value of 148, and a pH level of 6.99. These results mean that Moondust has low abrasivity so it wont harm tooth enamel, and a high pH which makes it safe from erosion. We are dedicated to delivering a great product that is safe for our family and yours.
Yes it is totally safe to swallow. We found that children often swallow tooth paste as they are learning to brush their teeth and this can be a big concern. Never fear, the ingredients in Moondust are all food grade and safe to swallow however we do not recommend swallowing and but instead used just to brush teeth. (A lot of bacteria is dislodged when brushing and its less burden on the gut to dispose of rather than swallow it.)
Yes! it was actually Gabrielle's dentist who encouraged her to make this a product for everyone to use and have something safe and non toxic to offer their patients. We are finding our product is popular at several holistic dental surgeries thoughout Australia.
other qs
Auto-refills are based on a 3-month cycle, so every order sent out is enough for 3 months use for the specified number of people on the initial order. If you need more product in between that time, you can change your subscription going forward anytime through your customer portal - or drop us a line and we will adjust for you according to your needs. Go here for more info on Auto-refills.
We find most customers are happy with a quarterly or seasonal cycle, but if you need a more frequent delivery cycle than 3 months - get in touch and we will set that up for you no problems : )
Yes you totally can. Sometimes you just dont need that order right away so customers are able to skip up to 2 months in a row. (Skips go in months, not cycles, for example a quarterly cycle will not skip 2 cycles, only 2 months.) Go here for more info about Auto-refills
Yes absolutely! Subscriptions can be paused or cancelled at any time through your portal or by letting us know. Refunds for the current subscription cycle are not available after product has been shipped.
Please allow 1 - 2 business days for your order to be processed. During high volume periods and sales, dispatch times may vary.
- Australia Post Tracked - Arrives in approximately 3 - 4 business days
- Australia Post Express - Arrives in approximately 1 - 3 business days
- International Shipping Tracked - Arrives in 5 to 10 business days
- Express Tracked - Arrives in 2 to 4 business days
(Business days are Monday-Friday. Public holidays excluded. All delivery timeframes are an estimate only.)
Your international order may be subject to customs clearance procedures, which may cause delays beyond the above-mentioned delivery estimates. This may result in your order being rejected at customs. Your order may also be subject to import duties and taxes which are assessed once the shipment reaches your country. Moondust cannot refund shipping charges for packages that are undeliverable or refused/unclaimed by customers.
We know there's nothing worse than buying your fave product and then having shipping costs blow your mind at the end of the checkout process. So here's our shipping charges nice and clear.
Domestic (Australia)
Sachets $5 (fits refills, toothbrushes and individual items including floss, powder)
Boxes and kits: $9.90
1-5kg orders: $12.90 - $17.90
Wholesale orders are weight dependant.
International
Flat rate of $28.00 per larger boxes, the premium box etc) and $25.00 for smaller boxes (powder box and gel box etc). Refills post in sachets and are $10.00
MORE INFO
We have structured our packaging with the lowest cost/waste/fuel economy in mind. You may buy more than the stated item and so shipping may tick over to a larger category, but we have done our best to keep it all as low as possible. We only post in cardboard, with paper packing and compostable tape and labels - there's no need for us to wrap in double-up wasteful plastic bags, and we dont pad out our shipping costs- we just charge what we get charged :)
Oops! We are sorry to hear this. Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order.
If the shipping address is incorrect you need to email us within 12 hours of placing the order. We cannot 100% guarantee the changes will go through. Please ensure you review your order before confirming your purchase.
If your order was dispatched to an incorrect address as entered in your details, we will need to wait until the order is returned to us before we can process a replacement. We cannot guarantee a return will be received due to local postal procedures. (We'll do our best to track it down though).
To return a product Contact Us at customercare@mymoondust.com. So our customer service team can help you as fast as possible, please include your order number, your full name, shipping address and reason for return/refund.
Please note: Moondust cannot refund shipping charges for returned packages. We cannot cancel online orders once they have been processed by our shipping team, so please be sure to review your order before you confirm your purchase.
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